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Vendors Teamtailor

Ian Clayton

Support Services Team Manager – Managed Services

As a seasoned IT professional with a strong background in the financial sector, I bring over 20 years of experience in IT Service Management and Change Management. At JPMorgan Chase, I successfully led stakeholder groups to improve change quality and compliance, while overseeing data management initiatives to support the transition to ServiceNow from legacy ITSM tools. My expertise spans ITIL principles, ServiceNow implementation, IT Service Management, data administration & configuration management, metrics & reporting, IT controls and software development. I am passionate about leveraging technology to create streamlined processes and deliver impactful solutions that support organisational goals.

Some of my colleagues

Picture of Stephani Holland
Stephani Holland
Managed Service Lead Project Manager
Keith Donnelly
Lead Architect - Infrastructure + Platform • Consultancy and Implementation
Picture of James Alexander
James Alexander
Operations Manager - Onsite Engineering
Picture of Junaid Roman
Junaid Roman
Modern Workplace Team Manager - Managed Services