Trainee Technical Engineer – Endpoint Support

We have an internal opening for a Trainee Technical Engineer – Endpoint Support our Technology Services department.

Position Overview:
The Trainee Technical Engineer – Endpoint Support helps deliver a proactive managed device service by supporting endpoint compliance, reporting, and daily operational checks across customer device estates. The role focuses on following established run books, logging and tracking tickets, and carrying out documented activities within Microsoft Intune to help ensure devices remain secure, compliant, and performing effectively.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

#LI-Hybrid

Responsibilities:

· Perform daily endpoint support activities and checks in line with documented run books and procedures.

· Use Microsoft Intune to monitor managed devices and support compliance across customer estates.

· Log, track, and update support tickets accurately and in a timely manner.

· Escalate issues to the wider support team when required.

· Identify and flag trends, risks, and recurring issues during daily checks.

· Support efforts to reduce non-compliant devices and improve endpoint performance and security.

· Maintain accurate time logging and complete tasks within agreed timelines.

· Contribute ideas for service and process improvement.

· Take part in team meetings and training to build technical knowledge and capability.

Qualifications & Experience:

· Familiarity with Microsoft Intune and endpoint management concepts.

· Basic understanding of Windows, macOS, iOS, and Android devices.

· Ability to follow structured processes, run books, and documented procedures with strong attention to detail.

· Good verbal and written communication skills, including the ability to explain technical issues clearly to users.

· Strong organisational skills, with the ability to manage and prioritise multiple tasks.

· Familiarity with remote support tools and ticketing systems.

Nice-to-have

· Understanding of ITIL principles would be advantageous.

· Degree or certification in Information Technology preferred.

· Previous internship or entry-level experience in IT support preferred.

· Experience working in a technical environment with defined operational processes is beneficial.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.