Debt Collector
Position Overview
We are looking for a proactive and confident Debt Collector to join our finance team in Cape Town. This role is ideal for someone who enjoys working with customers, resolving account queries, and helping improve cash flow through effective collections and stakeholder engagement. Reporting to the Group Credit Control Manager, you will manage a portfolio of customer accounts, follow up on overdue balances, and support accurate, timely collections across the business.

Salary & Benefits

The budgeted salary for this role is between 18,000 ZAR - 20,000 ZAR a month, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Responsibilities

• Managing a portfolio of customer accounts and ensuring invoices are paid in line with agreed terms.

• Contacting customers by phone and email to follow up on overdue balances and secure payment commitments.

• Reviewing aged debt reports and prioritising collection activity based on risk and value.

• Investigating and resolving payment delays, invoice disputes, allocation issues, and account queries.

• Reconciling customer accounts and maintaining accurate payment and collection records.

• Escalating complex, high-risk, or long-outstanding accounts where required.

• Working closely with internal finance teams, operations, sales, and external customers to resolve issues quickly.

• Supporting month-end collection targets, debtor reviews, and reporting requirements.

• Maintaining accurate notes, follow-up actions, and promised payment dates in the finance or ERP.

Qualifications & Experience

• Minimum of 2 years’ experience in cash collection, credit control

• Experience working with UK clients or UK customer accounts would be advantageous.

• Exposure to Microsoft Dynamics 365 Business Central would be advantageous.

• Confidence engaging with a wide range of internal and external stakeholders.

• Comfortable handling complex accounts, including disputed balances, overdue debt, reconciliations, and multiple stakeholder queries.

• Strong verbal and written communication skills, with the ability to follow up firmly but professionally.

• Good attention to detail, strong organisation skills, and the ability to manage competing priorities.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

• A self-motivated team player who can work independently and contribute positively to a wider finance function.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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