Position Overview:

The Senior Support Services Engineer provides 2nd and some 3rd line technical support to end users at a client location. This is a senior role that is responsible for managing and supporting complex technical activities including technical solution investigation, resolution and diagnosis. You will be the most senior engineer onsite and will act as the escalation point for any technical enquiries. The role requires strong communication, analytical ability, and technical proficiency, with an expectation to collaborate effectively within the wider operations team. Engineers must be comfortable working independently or as part of a team and consistently represent Advania with professionalism.

The budgeted salary for this role is 50,000- 60,000 GBP per annum plus benefits. You will find our benefits here UK Benefits - Advania UK

Responsibilities:

· Deliver high‑quality onsite support for a prominent client in London.

· Resolve customer incidents, requests and queries efficiently, escalating when required.

· Manage and prioritise assigned tickets, ensuring adherence to SLA response and resolution targets.

· Perform administrative tasks and contribute to specialist or virtual teams.

· Mentor and support colleagues, promoting knowledge sharing and positive teamwork.

· Troubleshoot applications and systems, escalating to third parties where necessary.

· Maintain strong client relationships and consistently demonstrate excellent customer service.

· Capture and encourage customer feedback.

Maintain a personal development plan with the Support Services Team Manager
· Take ownership of tickets and ensure they are resolved within the agreed SLAs, while managing your workload effectively.

Qualifications and Experience:

Solid experience delivering IT support across several of the following technologies:

· Active Directory / Azure / Entra AD Admin

· Office 365 / M365

· Windows Server (full range)

· Server Virtualisation (Hyper‑V / VMware)

· LAN routing and switching, including Cisco Meraki routers, access points, and firewalls

· VOIP solutions

· Video conferencing technologies

· Mimecast

· Mobile Device Management (Intune MDM)

Nice to Have:

• AVD

• Storage Area Networks knowledge – SAN Admin, iSCSI networking

• ITIL Foundation V3/V4

• Formal IT certifications (AZ‑900, AZ‑104, MCPs)

• MS SharePoint.

• CCNA

• WAN technologies (MPLS, VPLS, Internet)
  

About Us:

We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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