Position Overview

Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation

Salary & Benefits

The budgeted salary for this role is between R35,000 – R45,000

Please see here for the benefits for this role

Due to the working hours, this role will attract a nightshift allowance

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

#LI-Hybrid

Responsibilities

· Act as the operational lead during a live SOC shift, maintaining oversight of alerts, investigations, and incidents across multiple customers and technologies

· Perform end‑of‑shift analysis, consolidating multiple investigations into a clear operational summary for the incoming shift.

· Deliver Exceptional Service: Respond promptly and courteously to customer queries and complaints, demonstrating empathy and professionalism.

· Ownership & Resolution: Take charge of incidents and requests, managing them effectively through resolution or escalation.

· Effective Troubleshooting: Utilize targeted questioning and troubleshooting skills to resolve issues efficiently.

· Team Collaboration: Actively participate as a team member, ensuring both personal and team objectives are met.

· Client Relationship Management: Maintain professional relationships with clients and colleagues while exceeding customer expectations.

· Risk Reporting: Identify and report potential risks impacting clients, along with customer feedback and product requests.

· Continuous Development: Work on your personal development plan in collaboration with your line manager.

· Flexibility & Availability: Be available during your scheduled shifts, including potential shift rotations.

· System Support: Troubleshoot and support a variety of systems, ensuring all service level agreements (SLAs) are met.

· Additional Duties: Undertake any other tasks as assigned by management.

Qualifications & Experience

· Hands‑on experience working in a SOC using SIEM and security tooling, with the ability to interpret and summarise investigative findings across a shift

· Relevant experience in a Security Operations Centre or related field.

· Strong understanding of security best practices and industry standards such as CIS, NIST, and ISO.

· Knowledge of security tools and technologies including firewalls, antivirus, IDS/IPS, and SIEM platforms.

· Industry-recognised security certifications (e.g., GCIH, GCIA, OSCP, CISSP, CSSP).

· Understanding of networking concepts and protocols.

· Knowledge of common network protocols such as TCP/IP, DNS, and DHCP.

· Experience with scripting languages such as Python, Perl, or Bash.

· Experience with incident response procedures and investigations.

· Strong analytical and problem-solving skills.

· Ability to work effectively in a team environment.

· 2 years + working in a Security operations environment

· Working within MSP is preferable

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.