ServiceNow Platform Administrator

Position Overview
As a ServiceNow Platform Administrator, you will be part of a growing team working to support the ServiceNow ITSM/CSM solution that underpins our growth and innovation as a leading Managed Service Provider.

Salary & Benefits

The budgeted salary for this role is between 25,000 to 35,000 ZAR monthly, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. 

Responsibilities
Some of your day-to-day responsibilities will include:

• Participating in the ServiceNow team incident management, request fulfilment and problem management processes

• Fulfilling user admin and permissions management requests

• Performing data imports and exports where required

• Building team reports and dashboards illustrating sprint velocity, incident resolution and request fulfilment trends and metrics

• Carrying out general administration within the platform

• Creating and maintaining knowledge documentation relating to platform administration

• Performing configuration and development work relevant to experience and capability

Qualifications & Experience

The ideal candidate for this role will have:

• ServiceNow Certifications: (Preferred) ServiceNow Certified System Administrator

• ServiceNow Certifications: (Desired) Certified Implementation Specialist (ITSM and CSM), but these will be part of the successful candidates learning and development path

• Specific ITSM or ITIL experience and exposure and (preferred) ITIL v4 foundation certificate

Other relevant skills

• Strong analytical skills and problem-solving skills

• Good oral and written communication

• Work well in a team environment

• Experience of working in a customer support role

• A proactive attitude to learning and development

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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