ServiceNow Platform Administrator
Position Overview

As a ServiceNow Platform Administrator, you will be part of the ServiceNow run function within a growing ServiceNow team, supporting the ITSM and CSM solutions that underpin our growth and innovation as a leading Managed Service Provider.

Salary & Benefits

The budgeted salary for this role is between 25,000 to 35,000 ZAR monthly, depending on experience.

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team. 

Responsibilities

You will act as first point of contact for all requests and incidents coming to the ServiceNow team largely from internal resolvers and Advania UK business users. You will proactively manage the queue by reviewing new tasks and carrying out initial triage, keeping the requesters updated with progress and overseeing the incident or request through to completion.

You will manage day‑to‑day ServiceNow platform operations, including user access and group management, customer on‑boarding and off‑boarding, dashboards and reporting management, platform health, data imports and exports, SLA definition and contract record management, and data quality. You will also be expected to handle no‑code and low‑code configuration activities.

You will be an advocate of ServiceNow and demonstrate a willingness to self-study, to expand your ServiceNow knowledge within your own personal developer instance. You will work as part of a larger team, assigned to a Senior team member to mentor and train you and you will be hoping to grow your career by achieving relevant ServiceNow badges and certifications.
Some of your day-to-day responsibilities will include:

Qualifications & Experience

The ideal candidate for this role will have:

• Professional experience of ServiceNow Platform administration - essential

• ServiceNow Certifications: (Preferred) ServiceNow Certified System Administrator

• ServiceNow Certifications: (Desired) Certified Implementation Specialist (ITSM and CSM), but these will be part of the successful candidates learning and development path

• Specific ITSM or ITIL experience and exposure and (preferred) ITIL v4 foundation certificate

Other relevant skills

• Strong analytical skills and problem-solving skills

• Good oral and written communication

• Work well in a team environment

• Experience of working in a customer support role

• A proactive attitude to learning and development

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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