Position Overview

Join our dynamic team as a Support Services Engineer, where you will be the frontline hero in providing exceptional technical support to our end users. Focused on the Joiner, Mover, Leaver (JML) function, you’ll tackle incidents, requests, and change controls with expertise and enthusiasm.

Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation 

Salary & Benefits

The budgeted salary for this role is between R17,000 – R19,000 Per Calendar Month

Click here for the list of benefits.

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

#LI-Hybrid

Key Responsibilities

·        Lead the Charge: Take ownership of support tickets, ensuring timely resolution while adhering to SLAs.

·        Engage and Resolve: Handle telephony overflow calls and make outbound calls to gather information, aiming for first-call resolution.

·        Troubleshoot Like a Pro: Utilize your technical skills to diagnose and solve issues across a variety of systems including Azure, Active Directory, and server infrastructure.

·        Collaborate for Success: Work closely with other teams to maintain high service standards and improve our internal knowledgebase.

·        Client-Focused Approach: Provide prompt feedback and maintain strong relationships with clients while exceeding their expectations.

Qualifications & Experience

·        Strong background in server infrastructure (HP & Dell), Microsoft Server OS, Linux, Azure services, and backup technologies.

·        Familiarity with Active Directory components and third-party applications (e.g., Sage).

·        Excellent customer service skills with a knack for empathy and effective communication.

·        Ability to juggle multiple tasks while maintaining attention to detail.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.