Position Overview:

Join Our Night Shift Team as a Support Services Engineer!

Are you ready to take your technical support skills to the next level during the quieter hours of the night? In this role, you will be the backbone of our night operations, providing essential support to end users and fellow Support Services Engineers. Your expertise will shine as you assist the Team Manager in coordinating team activities, ensuring seamless communication and collaboration.

Salary & Benefits

·       The budgeted salary for this role is between R22,000 – R28,000 Per Calendar Month

·       This role also offers a 30%-night shift allowance

·       Click here for the list of benefits

Shift Patterns

We work to rotational shift patterns from Monday - Friday (UK times):

·       10pm - 7am

·       2pm - 2am

·       6pm - 2am

Hybrid working

We recognise the benefits that remote and flexible working brings.

We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

#LI-Hybrid

Responsibilities:

·       Respond to Queries: Deal with client queries or complaints promptly and empathetically.

·       Ownership of Incidents: Manage incidents or requests in your virtual team ticket queue until resolution or escalation.

·       Diagnose Problems: Ask targeted questions for effective troubleshooting.

·       Active Team Member: Contribute to team success and achieve personal objectives.

·       Collaborate Effectively: Work with other teams to uphold standards and functionality.

·       Professional Relationships: Maintain strong, professional relationships with clients.

·       Exceed Expectations: Utilize top-notch customer service skills to enhance client satisfaction.

·       Report Issues: Identify and report client-facing risks, feedback, and product requests.

·       Personal Development: Maintain a personal development plan with your team leader's support.

·       Flexibility: Be available during your shift hours, including potential shift and desk rotations.

·       System Support: Troubleshoot and support a variety of systems while ensuring SLAs are met.

Qualifications, Qualities & Experience:

Supporting on the following:

·       Azure AD Office 365 / Exchange online or Exchange on Prem

·       Office products - MS Teams, MS Package (MS Word, MS Excel etc)

·       Active Directory

·       Networking (DNS, IPConfigs, release and renew, Winsock resets etc)

·       Troubleshooting abilities for share drives, permissions and security groups (creation and Admin)

·       Group policies - GPupdate/Force

·       Excellent verbal communication skills as well

·       Good analytical and technical skills and continually look to improve on this.

·       Collaborative workstyle with positive communication and sharing of knowledge and information.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.