Technical Engineer 

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
As a Technical Engineer, you will serve Advania’s clients by designing and implementing network configurations, and troubleshooting performance issues on devices like firewalls, routers, and switches.

Responsibilities:

Some of your day-to-day responsibilities will include: 

• Assisting in scoping and design where required
• Creating, updating, maintaining, and reviewing network documentation
• Creating knowledge articles within Service Now
• Managing risk and downtime during maintenance windows
• Working with internal and external stakeholders to resolve network and security tasks
• Taking ownership and performing effective incident investigation applying sound problem-solving methods to determine scope, urgency, and potential impact across a wide range of IT systems.
• Taking ownership of tasks allocated and professionally manage them through to resolution or escalation

Qualifications & Experience:

• Minimum 5 year’s experience in a technical support role
• Solid working knowledge and experience across the following technologies:
• Firewalls: Palo Alto, Azure Networks, Fortigate
• Switching: Cisco, HPE
• Wireless: Cisco Meraki, Ubiquiti
• Setting up Routing: OSPF, BGP, VPN, SSL VPN
• Cloud: Azure Express Route, Azure NSG, VMWARE NSX
• WAN/LAN Networking: VPLS, MPLS, TCP/IP, DNS, SNMP, VPN
• Solid understanding of some key ITSM processes: Incident Management, Change Management, Problem Management
• CCNA (Routing & Switching) | CCNP
• VOIP Preferrable (Gamma Horizon, Teams Voice, Cisco Voice)

Additional experience in the following areas would be advantageous but not essential

• Security threat remediation
• Fortinet Certified Associate (FCA) or higher
• Security compliance analysis and security hardening capability
• Knowledge and experience of Syslog aggregation

Click here for the list of benefits.

The budgeted salary for this role is between 30,000 and 40,000 ZAR per month, depending on experience. 

Hybrid working:

This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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