Onsite TechBar Engineer

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
You’re a site-based 1^st Line or TechBar Engineer residing in the UK. You’ve been in this type of role previously. You have developed analytical and technical skills in dynamic business environments. This means working with latest technologies and supporting users with your high-level customer support skills, is something you enjoy.

Responsibilities:

• Working as part of a team at a client site in Central London.
• Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism.
• Meeting SLAs (“Service Level Agreements”) through troubleshooting, maintaining, and supporting a wide range of technical challenges.
• Taking ownership of your tickets with a customer focused attitude and being constantly involved in collaboration with the rest of the team.
• Gaining relevant qualifications and accreditations to further develop your skills (And we’re happy to be able to provide this for you).
• Understanding the importance of problem ownership and client success and aiming for top rated client feedback.
• Understand the interoperability of the tech you are supporting on.

Qualifications & Experience:

• Microsoft operating systems (Win 10/11/Server)
• Experience working in a customer facing role.
• Able to communicate verbally and in writing to both technical and non-technical audiences.
• Microsoft Office and 365 administration and troubleshooting
• Active Directory - experience in administration.
• Mobile Device Management – Policies, MFA, general admin.
• Anti-Virus
• Hands on familiarity with PC/laptop hardware.
  
  

Nice to Have:

• ITIL knowledge
• Service Now
• Power BI
• AV support

Click here for the list of benefits.

#LI-Onsite

The budgeted salary for this role is between £30,000 - £34,000

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.