Service Delivery Manager (6 month FTC) 

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
We are seeking a dedicated Service Delivery Manager to join our UC Service Management Office. This role involves overseeing service delivery to ensure that our clients receive the highest level of service and support.

This is a 6-month fixed term contract. 

Responsibilities:

• Manage and oversee service delivery operations.
• Liaise with clients to understand their needs and ensure satisfaction.
• Coordinate with internal teams to implement service improvements.
• Monitor service performance metrics and prepare reports.
• Address any service issues promptly and effectively.

Qualifications & Experience:

• Proven experience in service delivery management or a similar role.
• Strong leadership and communication skills.
• Ability to analyse data and make informed decisions.
• Familiarity with IT service management frameworks is an advantage.

Click here for the list of benefits.

The budgeted salary for this role is between £45,000 - £55,000 base salary per year. 

Hybrid working:

This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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