CRM Consultant

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview: 

The CRM Consultant is responsible for delivering tailored Dynamics 365 solutions, ensuring successful implementation and client satisfaction through expert consultation, configuration, and ongoing support.

Responsibilities:

• Collaborate with clients to gather requirements, conduct needs analysis, and design tailored Dynamics 365 solutions.
• Configure and customise Dynamics 365 Field Service, Sales, and Customer Service modules to meet client needs.
• Ensure successful data migration and integration with existing systems.
• Provide expert consultation and support throughout the project lifecycle.
• Conduct training sessions and workshops to ensure client teams are proficient in using Dynamics 365 solutions.
• Offer ongoing support and maintenance to address client issues and optimise system performance.
• Maintain high levels of customer satisfaction by providing excellent service and support throughout the project lifecycle.
• Stay updated with the latest developments in Dynamics 365 and related technologies.
• Identify opportunities to enhance existing processes and solutions.
• Share knowledge and best practices with team members to foster a culture of continuous learning.

Qualifications & Experience:

The right candidate for this role will have:

• Extensive experience with Microsoft Dynamics 365, ideally in Field Service, Sales, and Customer Service modules.
• Proven ability to analyse business requirements and translate them into effective Dynamics 365 solutions.
• Proficiency in configuring and customising Dynamics 365 entities, workflows, business rules, and processes.
• Strong understanding of data management, data migration, and integration concepts.
• Experience with Power Platform, including Power Apps, Power Automate, and Power BI.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills to effectively interact with clients and team members.
• Ability to manage multiple projects simultaneously and meet deadlines.

Desirable:

• Experience with D365 Customer Insights, including Journeys and Data modules.
• Microsoft certifications in Dynamics 365 (e.g., MB-910, MB-210, MB-280, MB-230, MB-240, PL-200).
• Familiarity with Agile and Scrum methodologies.
• Experience with Azure services and integration tools.

Click here for the list of benefits.

The budgeted salary for this role is between £60,000 to £70,000 per year. 

Hybrid working:

This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.

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