Senior Major Incident Manager

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
We are looking for a Senior Major Incident Manager to join our team in Cape Town. In this senior role, you will be responsible for managing IT disruptions while also strategically assessing to prevent future issues. You will have the platform to assess risk, implement continuous improvement initiatives, and meaningfully shape and direct incident management frameworks.  

Responsibilities:
Examples of day-to-day responsibilities in this role include:

• Responding to and resolving IT incidents
• Managing existing problems and known errors 
• Problem Management; conducting analysis to minimise repeat incidents
• Chairing Major Incident Brief and Post Incident Review calls 
• Providing guidance and training for junior team members 
• Conducting risk assessments for potential major incidents

Qualifications & Experience:

This role would suit someone with: 

• A background in a Major Incident Management (essential)
• Experience in a managed services environment (essential) 
• Problem Management experience is welcomed, but the right candidate will also have professional experience in Major Incident Management

The role also requires some on-call cover, if you would like more information about this please speak to our recruitment team after you have submitted your application. 

Click here for the list of benefits.

The budgeted salary for this role is between 40,000 and 55,000 ZAR per month, depending on experience. An additional allowance is provided for any on-call hours. 

#LI-Hybrid

Hybrid working:

This hybrid role, with a remote-first emphasis, necessitates being in the office or at a client site for 4 days each month. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.