Dedicated Desks - Service Desk Engineer - 2nd Line - English & Spanish – Remote

Os seus conhecimentos de espanhol e inglês são tão bons como o português? Você está interessado em usar seus conhecimentos de inglês e espanhol para fornecer suporte técnico de segunda linha? Se sim, continue a ler para ver se este é um papel que você acha que estaria interessado e um bom ajuste. Quando se trata de carregar o seu CV, envie-o em inglês.

¿Tus habilidades lingüísticas en español e inglés son tan buenas como tu portugués? ¿Está interesado en utilizar sus habilidades en el idioma inglés y español para brindar soporte técnico de segunda línea? Si es así, sigue leyendo para ver si este es un puesto que crees que te interesaría y si encaja bien. A la hora de subir tu CV, por favor, envíalo en formato inglés.

About Us:
We are the tech company with people at heart.

At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.

Position Overview:
We have a fantastic opportunity for a Spanish/English-speaking 2nd line Support Engineer to join our team. This is an important role where you will help to support a global client across Spain, South America, and North America.

Responsibilities:
In exchange, you will be part of a vibrant, collaborative team where career progression and learning & development opportunities are found.

While also being able to work remotely, this is a great chance to join an international business and further your career within technical support.

You will bring your language skills to an existing service desk of multi-lingual engineers, supporting an 8-hour shift across the core hours from Monday to Friday:

• 12pm - 10pm  (GMT)

Qualifications & Experience:

In addition to your language skills, you have experience of providing support at 2nd line level using Service Now, making and receiving telephone calls and resolving tickets within service level target times.

You will be supporting the following technologies, so experience in these areas are what we are looking for as a minimum:

• M365
• Exchange
• Azure
• Citrix
• Intune

#LI-Remote

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.