We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
As a Advania Internal Systems Engineer, you will be responsible for providing end user application and workstation support to local and remote staff, as well as management and administration of our internal systems, applications and platforms. You will provide a mixture of hardware, software, desktop and network support both in person in Cape Town and over email, Teams chats, calls and screen shares.
Provide remote and deskside support on Advania internal systems and applications to the end user’s satisfaction.
Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.
Hardware and software support for desktops, laptops and peripheral equipment.
Management of endpoint security tools such as Anti-Virus.
Maintain an asset inventory of all hardware and software.
Ensure compliance with security policies through user awareness and guidance of security best practices per our compliance requirements (e.g. ISO-27001, Cyber Essentials).
Reporting and managing risks to the end-user experience, productivity or systems.
Management and administration of internal systems and server-related administrative tasks.
Log incidents, requests and changes using the Advania IT Service Management platform and ensure all issues are resolved in the targeted SLAs.
Help support, train and mentor other team members including sharing methods or tricks learnt and problems solved.
Be an ambassador for the Internal Systems team in the respective location and champion Internal Systems policies and procedures.
Qualifications & Experience:
Experience as a 2nd line desktop and infrastructure support engineer
Excellent communication and interpersonal skills., as well as approachable.
Experience in the following technology areas is essential:
- Microsoft 365
- Azure Active Directory
- Exchange Online
- Microsoft Intune (Including Application Package management)
- Windows 10/11
- Microsoft Office applications
- Microsoft Azure Virtual Desktop
Experience in the following areas is desirable:
- “Cloud only” environments where identity, devices and services are all mastered in the cloud.
- Microsoft Endpoint Manager (Intune).
- SharePoint Online and OneDrive for Business.
Click here to explore our company benefits. for the list of benefits.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.